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An issue with comment restrictions.


Recently updated our Jira DEV environment from 4.8 to 5.4.
After that, the comment restriction menu displays incorrectly.
Please see screenshots.

I tried to disable all plugins, but it didn't help.
How can I fix it? Please suggest.

I've noticed that if Jira SM get installed from scratch with empty database, the comment restriction feature is not available at all, and I didn't find how to enable it.


Jira SM 5.4 (the expanded list is too narrow)
Jira SM 4.8 (displays correctly)


2 answers

Hi @Brant Schroeder, thank you for your answer.
I mean, when a user clicks on the padlock icon on a comment field the list of groups/roles shows up, but the high of the list is a few pixels. Please find it on the first screenshot. I highlighted it.

0 votes
Brant Schroeder Community Leader Jan 11, 2023

@Michael Smith Here is some information on how to add or remove comment restrictions 

Can you please explain what you mean by not displaying correctly?

Brant Schroeder Community Leader Jan 12, 2023

@Michael Smith have you cleared your browsers cache?

@Brant Schroeder Sure. I've cleared browsers cache, opened it in incognito mode, tried different browsers, disabled all plugins - nothing help. All our users are experiencing this issue.
I've tested newer Jira SM versions - 5.4.1 and 5.5 - the same.

@Brant Schroeder yes. The issue still occurs. 

Brant Schroeder Community Leader Jan 13, 2023

@Michael Smith I would suggest submitting a support issue to Atlassian to see if they have seen this before or can see any issues in the support logs. 

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