Hi, I am an IT Manager with 3 total IT staff (including myself). I'm looking for new software for help desk and project management. Hoping I can use the same vendor for both functions fo...
Hello, I am new to canned responses and I have an important question: Is there a way to share the canned responses between different projects? It would be very useful to avoid having to ...
Hello, I am new to canned responses and I have an important question: Is there a limit to how many canned responses I can create? We know several clients who have more than 200 response templa...
With this construction of the rule, it is written in the log that the form is not attached but does not produce errors
How to find issues using JQL query for issues Comments section not updated in last 14 days
AI functionality has been released as a beta version. However, it cannot be used with automation or API. Will it be provided by Atlassian in the future? Are there any announcements?
Hello Much like in this post https://community.atlassian.com/t5/Jira-Service-Management/Can-I-configure-service-desks-for-multiple-projects-and-multiple/qaq-p/1871449 I am trying to configure servic...
Hello All, If a user wants to enter an email address for a request type in our portal, email addresses of people who have previously used the portal are displayed. Or there is a drop-down menu that ...
I added a custom field "Client Type" in Organizations, I want to set that value to a custom field by Automation when the user set/edit the Organizations field. I am trying but not sure how to set it...
Hi, I've set up the JSM in our company and I wanted to change the default email to custom email address we have for support. It is asking for Admin approval and we can't see where the a...
Hi there, I'm trying to store the attacment to s3 with this guide: https://confluence.atlassian.com/adminjiraserver/storing-attachments-in-amazon-s3-1282250191.html My jirasm now is running on eks...
Long story short, but I'm trying to make sub-tasks for a specific Request Type reportable on a Jira Service Management Dashboard. I'm not able to create a filter so I'm trying to add the request type...
We have a custom user field and I would like to know if it is possible to set the default to this field as the current logged-in customer. If possible, how?
Hello, Our organization is currently running Jira Service Management on Data Center (v9.4.11/5.4.11). I am trying to use Automation for Jira to post a publicly comment on a ticket coming in f...
We are trying to set up a few automations once a ticket has been sitting in a "Waiting for Customer" status for x number of business days for our JSM projects. We have been unable to find the correct...
Is there a way to send a notification to the assignee to follow up with the reporter if the ticket has been sitting in a certain status for x amount of time? We have a status for "Waiting Response f...
I have an IT support project in Jira Service Management, however I lost access to some configuration menus, such as the Project Summary and opening tickets via email. When I open these options it sho...
I want to make/use legacy automations to edit summary after ticket creation. I know you can do it with automations but not that atlassian is limiting automations I want to utilize Legacy. In new auto...
I am testing a new JSM set up, and am configuring the Customers and Organisations for the clients who will use the portal. When I create the organisation and then try to add a customer to that organ...
I'm confused. In the official Atlassian documentation, it is said that there are four project roles: Admins, agents, collaborators, and customers. When I go to my project settings to the section 'Peo...
Hello, I’m trying to set up a Jira automation to send out an email when specific trigger happens. The idea is to send it to all the watchers except for the iniator. I’ve been digging through the doc...
При создании правил автоматизации после создания ветки "Тогда" создаю задачу добавляю "И" при закреплении формы. Задача создается, но в журнале пишется «Форма н е прикреплена», но никаких ошибо...
Looking to pull a list of distro and service account that are using licenses.
Buongiorno, è possibile bloccare i commenti ad un ticket una volta che è stato completato o cancellato? grazie mille
I have a JSM project to manage change in our business. In the workflow I have a transition that includes an approval step to ensure the our Change Advisory Board review and approve/decline changes. I...
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