Hello,
I would like to modify permissions for editing/transitioning issues for the Developer or Service Desk Team roles (as shown in picture 1). When I log in using my Agent account, I have the ability to do so (as shown in picture 2 and 3), but my friend cannot. My questions are:
Can a basic user transition issues, or is this action limited to agents only?
If a basic user can perform this action, could you guide me on how to adjust the settings?
Thank you!
Hi @bartlomiej_jochym ,
In the transition of your workflow you might have a condition that only allows a user/a group/a role to transition this ticket.
If you have Jira Admin permission (editing workflow, create custom fields etc), from your project go to:
- Project settings > Workflows > Edit the workflow you want to fix (with the pen icon) > Select the transition(s) that need to be open to other users > Click on Condition > Edit/Delete the condition set
You can also provide a screenshot of the condition and we can work that together, depending on your needs.
Hello @bartlomiej_jochym ,
If you eventually need assistance on setting up the transition to be visible on portal, you can set it up in the workflow, here's the guide: https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/
Adam
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