Can not enable store s3 feature

[Duc_nm]

Hi there,

I'm trying to store the attacment to s3 with this guide:

https://confluence.atlassian.com/adminjiraserver/storing-attachments-in-amazon-s3-1282250191.html

My jirasm now is running on eks cluster on AWS and has 3 pods. I had enabled dark feature com.atlassian.jira.attachments.storage.configurable.enable and store filestore-config.xml in localhome at location /var/atlassian/application-data/jira on each pod. Then restart all pods on the cluster.

This is my filestore-config.xml content

But after doing all of these steps, Nothing happened attachment storage has not changed it's still at /var/atlassian/application-data/shared-home/data/attachments instead of the s3 location

I've already checked:

•    -  license 
•    - Jira version

•  - upload success file to s3 from pod using awscli to verify connection and permission is good

Please help me check what i'm missing to make this done

[Matt Cochrane]

Hi @Duc_nm,

Here are few things to check/debug further:

• That looks like the right location (local home) but you could validate that there is a db-config.xml in the same directory.
• Are the permissions correct on filestore-config.xml so that the Jira process can access it?
• Have you checked you atlassian-jira.log file? Try searching for filestore-config.xml,
  FileStoresConfigHandler, or FileStoreSwitcher in the logs. The logs are fairly informative.
• Have you made sure to add the filestore-config.xml on all application nodes?
• Ensure the feature flag was enabled correctly as per these instructions. You have to append .enabled to the feature flag shown. So the full string to be entered is com.atlassian.jira.attachments.storage.configurable.enabled 

If there are any messages in the logs feel free to share them and I should be able to support you further.

[Duc_nm]

Can anyone support me? Please!!!