Is there a limit to the number of canned responses?

[María Ferreño]

Hello, 

I am new to canned responses and I have an important question: Is there a limit to how many canned responses I can create? We know several clients who have more than 200 response templates, and I don't know if they could use them in their case. 

Thanks in advance

María

[Ste Wright · Accepted solution]

Hi @María Ferreño 

Yes, there are limits on canned responses - see this help page for the details:

Currently, agents and admins can create a maximum of 100 personal canned responses each for a service project. In addition, admins can also create up to 100 shared canned responses for a service project.

If you have a large number, I'd consider whether some could be handled via Automation (even with the manual trigger), to help share the load :)

If you do though, just be cognisant of the Automation usage limits for your Standard plan

Ste

[María Ferreño]

Thank you very much @Ste Wright 
I hadn't found that information! Despite being highlighted :S
Normally it's enough... but some clients have predefined answers in several languages and that multiplies :S

THANKS!