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In mail notifications users are shown as Unknown

Lukasz Grobelny
Lukasz Grobelny
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November 22, 2023

I've noticed a weird problem. In the notifications sent by Jira, yesterday some of the users got @[deleted] instead of the user name. This happened only on the mail sent by Jira, on the issue itself the mentioned user was displayed correctly. Did anyone get the same problem?

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Rudy Holtkamp
Rudy Holtkamp
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November 23, 2023

Hi @Lukasz Grobelny ,

This has probably to do with the personal settings of the individual user. If you take a look here to see your settings. : https://id.atlassian.com/manage-profile/profile-and-visibility 

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Lukasz Grobelny
Lukasz Grobelny
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November 23, 2023

But is it affecting emails? The user is correctly mentioned in the comment section, the Unknown is being shown only in the email

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