JQL query to find comments not updated in last 14 days

[radhika]

How to find issues using JQL query for issues Comments section not updated in last 14 days

[AG · Accepted solution]

Hello @radhika 

Unfortunetly there is no direct way to achieve this in Jira - you'll need an app to provide either a field that pulls out the date or a JQL function that can work with it.

Script runner is one of the plugins for this, specificly to a JQL function. 

However, one the general query where you will get the overall update on the ticket is as below.

project = IT and created >= "-7d" AND NOT status changed

This would find all tickets that have been created in the last 7 days that have not yet made a transition.

Hope it helps

Thanks

[Hannes Obweger - JXL for Jira · Accepted solution]

Hi @radhika

just to add to Stephen's answer: If you're open to solutions from the Atlassian Marketplace, this would be trivial to solve using the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of so-called smart columns that aren’t natively available, including the time since last comment (along with many other comment-related smart columns).

This is how it looks in action:

As you can see above, you can easily sort and filter by the time since last comment, and also use it across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

Any questions just let me know,

Best,

Hannes

[Ste Wright]

Hi @radhika 

This isn't possible using native JQL unfortunately - you'd need an App that extends into this kind of functionality - you could try Apps like...

• JQL Search Extensions for Jira
• Enhanced Search (part of Scriptrunner)
• ...or another App from the Marketplace

---

An alternative for is to...

• Create a Date Picker or Date Time Picker Custom Field - eg. Last Comment Date
• Use Automation to populate this field for historic issues
• Use a second, ongoing Automation Rule to populate it for new comments

...and then you could use this field in native JQL instead :)

---

If the Automation option is of interest and you'd like more specific instructions on how to set this up, let us know!

Ste

.

[radhika]

Thanks,Stephan.It Partially helped to resolve what am looking for.

[Ankit Mathur]

That's a clever idea!