Tracking SLA Breaches by User in Jira
4 answers
Hi @Nguyen Le Thanh_Candylio
Welcome to the community!
Jira natively does not provide a way to track SLA breaches per user, however, you can achieve this with the Time Metrics Tracker | Time Between Statuses add-on. It allows you to measure how long each user has worked on a ticket and identify who contributed to an SLA breach.
Also you can book a session with our specialist to see add-on in action 🚀
Add-on developed by my by SaaSJet team.
Let me know if you need help setting it up!
welcome to the community!
As you can see from previous responses, this is an area where many customers rely on apps from the Atlassian Marketplace.
E.g., I believe that your use case would be easy to solve using the app that my team and I are working on: JXL for Jira.
JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a long list of so-called history columns that aren't natively available, including the time with assignee or the time in status with assignee.
This is how it looks in action:
As you can see above, you can easily sort and filter by your history columns, and also use them across JXL's advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.
With these, you can build a per-user SLA dashboard in just a couple of clicks.
Any questions just let me know,
Best,
Hannes
Hi @Nguyen Le Thanh_Candylio ,
Welcome to the community!
To be able to track the time the assignee spends on the issues, I wanted to recommend the Enhancer Plugin for Jira app, which is developed by my team at Appfire.
Within the app, we're providing report functionality where you can track the time you spent per assignee within flexible configuration. The report functionality allows you two dimensional results so you can create reports even per assignee for each status.
We're offering the ability to set goals to mark as achieved, warning, or exceeded , so you'll be able to manage your issues in a better way.
If you're interested, you can arrange a demo call so we can discuss details!
Kind Regards,
Dilara
Hello @Nguyen Le Thanh_Candylio ,
Welcome to the community!
In order to track the time spent by each assignee I suggest you use Timepiece - Time in Status for Jira ,the oldest and leading "Time in Status" app in Atlassian Marketplace, which is developed by my team at OBSS, has several report types that will meet your need. Our app is available for both Jira Cloud, and Data Center.
The Assignee Duration report tracks the total time each assignee spent on each issue. It extracts duration data from the Jira issue history, capturing the time a specific assignee was assigned to an issue.
The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. Reports are available via the reporting page, dashboard gadgets, and issue view screen tabs, with both data tables and charts. Timepiece also offers a REST API for seamless integration and supports CSV/XLS exports.
Timepiece is available for both Jira Cloud and Data Center. Let me know if you’d like more information or assistance with your reporting needs! If you wish, you can also schedule a live demo. We will provide a comprehensive overview of the application and address any inquiries you may have.
Best regards,
Gizem
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