Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

Community
Products
Jira Service Management
Questions
JSM DC app trial license error "Your app license is invalid. Ensure that the entire app license"

JSM DC app trial license error "Your app license is invalid. Ensure that the entire app license"

"Your app license is invalid. Ensure that the entire app license, including line breaks, is exactly as provided."

I copied the License as instructed, also tried parsing and removing line breaks. Is this a bug? Running on JSM DC 10.3.1, app is Elements Copy and Sync.

1 answer

0 votes

Hi @Mariano Edvardsson

Is it the JSM license that return the issue or the app license ?

Regards

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @Florian Bonniec ! The App license.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Have you try to paste in the browser url and then copy it again to make sure to clear any unwarted/hidden character ?

Regards

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

@Florian Bonniec , what browser URL?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Where you put your url, you can also copy past it in notepad.

Regards

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Oooh,, you mean the "Add a remote instance" popup box? I did copy it from the URL, it's simply an ip address and port for a test env.

Problem is that JSM DC does not recognise the trial license for "Elements Copy and Sync"

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

SERVER

PRODUCT PLAN

STANDARD

TAGS