Cannot delete organisation because I can't delete product (Product inactive since December 2024)

[Kareem Alnassag]

I created an organization a while ago for testing purposes and it now shows on my Jira app in Slack, causing confusion for my team.

I need to delete that organization, but it won't allow me to do so because it says I have active subscription, which is not true, as you can see in the screenshot.

When I click on "Manage" to try and remove the product, it directs me to add my billing information ,which I obviously don't want to do, i'm in a loop and I don't know what to do to get out of it.

The issue is simply:

1. I have an unneeded organisation.
2. It shows up on Slack.
3. I can't remove it from Slack.
4. I can't delete the orgainsation because it says I have products.
5. I can't removed the products because it says I have to provide billing information.
6. I don't want to provide billing information because I don't want the product.

Thank you in advance for looking into this.

[Trudy Claspill]

Hello @Kareem Alnassag 

Welcome to the Atlassian community.

When you click on Manage for that product, what does it say about the status of your subscription? Did you previously explicitly cancel your subscription, or was it automatically deactivated by Atlassian for some reason?

It can take some time for a product to actually be removed from an Organization due to grace periods that Atlassian uses to ensure customers have adequate time and warning to reverse decision about canceling product subscriptions.

If you want to try to hurry the process along, you should reach out to Atlassian Support directly.

https://support.atlassian.com/contact/#/

[Kareem Alnassag]

Thank you for taking the time to check this @Trudy Claspill 

When I click on "Manage" it directs me to where I should be adding my billing information, nothing about deleting/removing the product, so I'm a bit stuck there.

I reached out to Atlassian's support, we'll see what they can do