List the tickets which has severity updates

[Murat Oz]

we are using jira service management cloud for customer support tickets and eazyBI for reporting. I want to list the tickets which has opened and severity as critical and severity is degreeded to serious or minor. 

I want to list the lickets for which severity field has changed. how can i do it on jql or eazyBI. 

I'am getting this error when i run on jql 

History searches do not support the 'Severity[Radio Buttons]' field."

heres the JQL 

project IN ("Support - XXXX ")

AND created >= 2024-01-01 AND created <= now()

AND "Severity[Radio Buttons]" was 1_Critical AND "Severity[Radio Buttons]" != 1_Critical

ORDER BY assignee ASC, issuetype ASC, updated ASC

[Jack Brickey]

Hi @Murat Oz , it appears that you or another admin has created a radio button custom field for Severity. As the error indicates history queries are not supported on radio buttons. You could change to a single select field type or consider leveraging the Priority field.