Hi, I would like to set the language for all notifications to users in dependency their location. Users from US should have set english automatically as their notification language. French people s...
If we have rules in place in our mailbox that moves emails to a different folder , can Jira Service Desk process the mails (e.g. create a new ticket or add as a comment to an inssue) from that folder...
Hello I have just started to use Jira Next-gen service desk software and faced with one problem. - Customer created the case using email. During creation he put two people in CC copy. - Engineer w...
Hi all, We are using the JIRA SAML SSO for our managed users in JIRA Service Desk who log in to administer tickets etc but for our customer portal we don't have anything in place. Ideally we would ...
Hi, I am trying to create a project from an existing project. However, when I click on Choose Project - there is nothing in the drop down. What am I missing?
I'm not sure what I changed in project setting, which made the customer portal 's display changed. But it looks a bit disgusted. Does anyone know how to fix? Many many thanks. Objective: the R...
Hello folks! I'm using standard Jira Service Desk Cloud functionality. When you click "Link issue" in the issue screen you can select the link type and search for issues. 1. Can anybody...
Hello, I set up a search and saved it. I've subscribed people so it is scheduled to send that person an email. I added this person through a group and nothing comes through. I've tried addi...
I'm on Cloud and have gone to the new navigation UI. Since doing that, I can't find any of my project Kanban boards. In the search field I can "go to all" for every other type of issue, filter, etc.,...
My goal: make it so that users, who might be locked out of their user accounts (and therefore cannot log into Atlassian or their company email) can submit a ticket using their personal (non-company) ...
The approval as broken and I am trying to fix it has we have had some system errors from the cloud. I am trying to take a muliple user picker custom field cal Approver and add this to the work...
...n their own through the portal. When I go to the portal and try to sign up as a new customer, the dialog claims to be sending me a confirmation email. But, it never sends it. This is true...
My boss would like to show a 'breach v. met' report in Confluence. I have searched high and low for the breach date. Can someone help?
I have added the Organizations Field to Sub Task screen in my Project but it will not display in an existing or new sub task created. What am I missing?
I have tried several ways to send a message to a telegram group when the customer created an issue. Telegram bot "SendMessage" is working fine but I want to send the issue data or custom data to the ...
...nstructions: https://confluence.atlassian.com/adminjiraserver/creating-a-test-environment-for-jira-966063324.html I created the replica database from our public instance. I created a user named j...
Wondering if we can limit access to cloud apps based on user groups. I am looking at migrating to Service Desk for our other departments and there is no need for all of my additional users to access ...
...erms of the correct configuration. We are allowing Public Sign Up for Service Desk and not allowing Public Sign Up for JIRA. Crowd Directory automatically adds users to the jira-servicedesk-u...
We use TFS4JIRA and need to create a custom field for a request type in Jira Service Desk which cannot be edited by an agent as it will be automatically filled by the synchronization tool TFS4JIRA. ...
I have tried configuring a regular user and a shared mailbox. I can't connect a custom email account to either. I can log in via outlook.office365.com using the same credentials without issue. I tri...
How to remove the SalesForce NA5 Link Case Reference from JIRA
I'm trying to filter in my search all the issues that have been approved by a user with a project role (e.g. Customer). How can I search issues related to users with project roles? I mean searching ...
We have some areas that work with attachments and restricted content that cannot be visible and available to all users, such as payrolls and financial documents. Can I restrict the access of some us...
Hi, I have an issue with a customer whose can't see any more any of the request he has created, nothing has changed with his user and permits, he used to see all the request has been created on his g...
Hello, Another company opened a ticket via email with us and their ticketing system is auto-replying to our auto-replies endlessly. There is a new ticket generated every 2 minutes. We ...
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