Hello, I have an email that forwards all emails into JSD. I noticed that when it arrives into JSD it adds the email account that forwarded the email as a 'Request Participant' How d...
Every time I try that using "Connect a custom email account", I get the error "unfortunately jira couldn't connect to the mail server". We user Microsoft with no MFA. We are using JIRA cloud hence n...
Does it allow blocking of request records in the call center? As long as the customer is indebted to our company, new requests should not be allowed to be registered at the call center.
Is it possible to resend the satisfaction survey? Can I resend the batch search for multiple issues?
Can I configure the time the satisfaction survey will be available for customer response?
Is there a remote access tool in JSD or some app that I can use?
...ervice Desk acknowledges and sends the Issue's URL to the user's external email address. User can Reply to Jira's email and the user's email will be added as a comment. Any public Comments on that S...
We have a project that is using Next-gen software and we seem to be having trouble displaying the Epic name and Epic link when we run a query. We try to associate each story/issue with an Epic (...
On the Open Sales board, all of my closed sales remain in here so the swim-lane just stacks up taller and taller over time. There was another item on my board that I closed some other wa...
We are using Jira service desk for our client/customer to create support requests/tickets. However, the support requests need to be approved by more senior people in the client's organization. ...
Hi , I am trying to find a way to create a support request template . At the moment if a user submits a support request within the portal they only have a summary column I would like t...
Hi, Just today I've noticed that the automation that I had in place for my Jira Service Desk to transition issues on comment from customers has stopped working. 1) If they reply in the portal autom...
We have one person in our organization that is unable to complete the sign up process as a customer on our service desk portal. When she clicks on the confirmation email she receives an error t...
Hi, I really hope, someone can help out with this, as I do not have any idea anymore. We have an integration between our Jira (we are using Software and ServiceDesk) and Gitlab. We have a ...
We would like to build a report to show the number of tickets created daily and how they come in: e-mail, portal, Jira or integration. The system already knows this where it says "raised this reques...
Good morning all, We're working on streamlining some workflows and are attempting to use Jira Service desk to aid in this purpose. Here's a general layout of how we want it to work. 1. Users goes t...
Can anyone advise howthow synchronize Organizations and Customers between Service Desk projects. Thank you
Is there any functionality to control hours appointed for billing?
From what I saw, it is possible to add a comment, change the assignment and delete in batch. But what other actions can I do in batch?
Can anyone confirm if phone integration is possible with JSD, we would like to have the service desk recognise a caller if a client and serve up their account history. We have Mitel 3300 phone syste...
The support agent responded to the customer's request. However, the customer still has doubts. Can he answer the request by e-mail or does he need to be at the help center to register this re...
Can I set up to send announcements for my customer contacts?
As an example, I have a ticket that was created through my Service Desk portal, and it came in with an Atlas CRM contact created using the email address: I click the little arrow button to view ...
In Jira Service Desk we have "Queues", "Customers" and "Reports" views. In the "Customers" view we have a list of customers and number of "Open Requests" and "Closed Requests". When clicking the num...
I don't see an API to allow the customer to respond to his/her ticket. Is that possible? We are evaluating recreating the functionality of the customer support ticketing portal inside ...
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