Hello,
Another company opened a ticket via email with us and their ticketing system is auto-replying to our auto-replies endlessly. There is a new ticket generated every 2 minutes. We are at 420+ tickets created over night. I have two questions:
- How can I stop this endless auto-replying?
- How can I make it so that if a customer CC's our technical support email, it doesn't generate a NEW ticket with each reply, but instead adds it onto the original?
Thanks in advance for any assistance.
