Requests not showing in customer Help Center

[Denise Baack-Hernandez]

Hi, I have an issue with a customer whose can't see any more any of the request he has created, nothing has changed with his user and permits, he used to see all the request has been created on his group.

do you have any idea what could be the possible issue here?? 

[Angélica Luz · Accepted solution]

Hi Denise,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same question.

Regards,
Angélica