Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customer portal MFA solution?

Hi all,

We are using the JIRA SAML SSO for our managed users in JIRA Service Desk who log in to administer tickets etc but for our customer portal we don't have anything in place.

Ideally we would like to have MFA (of some description) put in place so that our external customers who have been granted access need more than just a username/password to sign in and raise a ticket.

Is this possible? if so please can i be pointed to the right documentation. I have done a bit of research and not found anything that quite relates to what I'm trying to do



2 answers

1 accepted

Since this is explicitly marked as "Server"... there are two components you will need:

  • you need a 2FA app, like Secure Login (2FA) - Jira
  • you need a SAML SSO app, that is capable of automatically DISABLING this "local" 2FA when the login is performed with SAML, so your internal users coming via IdP (that may already do it's own 2FA) are not challenged (again).

We are partners with Syracom (the vendor for Secure Login app) and our EasySSO products, including EasySSO for Jira are integrated.

HOWEVER - this particular case is not supported yet :( We'll be working with @[deleted]  to make it happen.

The main point here - you will need your SSO vendor to actually support one of the existing 2FA apps, and the 2FA app to support 2FA in the ServiceDesk screens.


Thanks for the reply

The SAML SSO app we have installed already which uses our connection to O365. will that app also connect to the 2FA app?

I am not sure which you one you have, as there are multiple SAML SSO apps on Marketplace. I can only suggest to reach out to your vendor?


There are multiple vendors available on the marketplace which support MFA for Jira. You can refer the below link for more details


But I prefer MFA add-on from the miniOrange vendor because of the below reason.

1. Easy to configure

2. You can enable/disable MFA for individual users as well as for groups. Using which you can enable MFA only admin users.

3. Most important Great support.


miniOrange is only vendor which supports MFA Customer portal. 


miniOrange MFA -

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

133 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you