The approval as broken and I am trying to fix it has we have had some system errors from the cloud.
I am trying to take a muliple user picker custom field cal Approver and add this to the workflow for the approval. When I go to configure the only options are Manager and Requestor. I want to add my Customer Field Approver to that list or take off Manager and Requestor. I am using the Cloud version of Service Desk.
How do I go about this.
Hello @Aaron Geister
Thank you for reaching out.
Can you please confirm if you are using a Classic or Next-gen project?
Using a Classic project, I was able to easily create a user picker custom field (Multiple users) and select it in the Service desk workflow by following the steps of both links below:
That being said, please provide us with the following information so we can better understand and troubleshoot your issue:
Let us know if you have any questions.
The resolution is with the data lost to our instance we had to do the following either create another field or use a field that was not the approver field and or make a new workflow for approval and re-create the approval field and associate it to the new workflow.
We are working on a restore of the information lost with cloud support but with either fix there will be some data to configure.
Hope this helps all that had this issue.
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