When I installed Jira SD, my server name have "APP" at the end of it. I removed it after setting it up and going through configurations and customization before rolling it into production this week. ...
Hello, We want to use Service Desk for internal use in our company for our IT department. We've created IT team as servicedesk users and agent role, and it works fine. We w...
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Let take e.g. below If i am writing Project Number-XYZ and with respect to this field other Field relates to the Project such as Project Location,Type etc get autofille.Please explain how to config...
Hi all, Please could someone give me a short example on how to create an object using the API and python. I am familiar with most aspects of python but calling APIs is not thing thing im ab...
What reports or dashboards can be made available to customers on a customer portal? Several of our clients are interested in a [potentially customizable] dashaboard analyzing tickets they've submitt...
whenever someone resolved a ticket for whatever reason the ticket then gets unassigned i tried to add a post function to the resolved status to auto-assign but it doesn't appear to be working
Hi everyone After logging a ticket in JIRA Service Desk we used to get a pop up box giving the ticket reference like the one below. For some reason this has now stopped appearing. No-one is aware of...
In my current project,, the ticket assignee can't see the tickets assigned to them in their cusotmer portal. This problem is only in one project. We assign the ticket using the post fucntion. The Ass...
Hey there, When using next-gen projects in Jira Service Desk there´s a limit of 50 fields that can be added to the project across all request types. That´s very few. Is there a way to unlock more f...
I was wondering if service desk provides data encryption at rest and data encryption when transferring.
Hello Atlassinas! Would you be able to share with me how to close multiple tickets from dashboard? in case of duplicates mass created for ex. Thanks in advance.
I need two thinks: 1. When a customer opnes a request, I want to receive an email. How can I get this? 2. If the customer adds a comment, I want to receive an email with modifications. How ...
Good afternoon colleagues! We continue to comprehend the wonderful product Jira! I have a question, I need your help. The situation is as follows: the author creates a task, and the task is pass...
Can we differentiate request visibility between managers and staff in the same organisation? Example, Joe and Mary both work for Customer ABC. Joe is a manager, so i want him to be able to vie...
I am unable to creating a project using restAPI - https://<Your name>.atlassian.net/rest/api/3/project , Sending Username and Token as a Basic Auth. My request Body is : { "no...
I am able to create a Classic service desk project using API but i am unable to create a next-gen project.
Jira cloud. We have a project in Jira Cloud. We have Default Notification Scheme in the project. Users notification setings is set for the User. Notification assistant shows that everything alrig...
Can agents create their own queues visible to only themselves? eg, i want to see all tickets assigned to me that are from our customer called google. the setup would be Assignee=nielsen, status = le...
Hi. Issue. Jira cloud. This guide tels about steps to associate a notification scheme with a project https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.ht...
Hi, Would it be possible to add a picture for every of our agents? So the customer could immediately see in the email the actual agent who is answering him. Kind regards, Mathias
Hello, even though i am aware that its currently hard to change even the texts of this email and Atlassian is quite successful in not implementing JSDSERVER-1386 - Customize Customer invitation...
We have increasing interest in Service Desk for HR functions - more than one of these would benefit from anonymous suggestion flows but I'm not sure this is possible - has anyone designed / developed...
I used both Service Desk and Q and A features. In the Service Desk, there is a search for a topic. Is there a way to make it possible for Service Desk to search through
Hello, Im having issues figuring out how subscriptions work for filters. I have 2 users who have created filters and both have created scheduled times to send out these filters they are both...
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