Possibility to add more than 50 fields in a next-gen Service Desk

[Pi K]

Hey there,

When using next-gen projects in Jira Service Desk there´s a limit of 50 fields that can be added to the project across all request types. That´s very few.

Is there a way to unlock more fields, maybe with a plugin or something?

Otherwise, if I am correct this limit doesn´t exist for "old" projects. If it´s not possible how can I convert the next-gen projects back to old ones?

Thanks, Pierre

[Angélica Luz · Accepted solution]

Hello Pierre,

Welcome to Atlassian Community!

When using Jira Service Desk next-gen projects, the limit of fields in a project is 50 and it's not possible to increase it.

• Customize a request's fields in next-gen service desks

With that said, if you need more fields it will be necessary to use Classic projects. To migrate from a next-gen to classic, please follow the steps of the documentation below:

• Migrate between next-gen and classic projects

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

[Guillermo Siller]

Angelica, Do you have this funcionality (add more than 50 fields) in your roadmap? or its something that you wont do it

[Angélica Luz]

Hello @Guillermo Siller,

Thank you for reaching out to Community!

There is an open feature request suggesting to increase the number of custom fields in next-gen projects:

• Increase custom field amount for nextgen projects

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Pi K]

Hello @Angélica Luz,

Thanks for this link!

How many votes do you need? IMHO 50 is far too little.

Regards,

Pierre

[Angélica Luz]

It depends on each feature and each case. There are features with many votes that were not implemented and some with few votes that were, so we can't tell exactly how many votes this feature needs.

For more details, please check our policy.

[Simon H]

@Pi K and @Angélica Luz we built the ProForma app to allow teams to build forms in JSD (or Software) without having to rely on custom fields. With ProForma forms you can have as many questions as you want, along with conditional logic (dynamic forms) and many validation options. All of the data is still stored in Jira (in entity properties), which is good from a security/data-manage perspective. There is also a free version ProForma Lite.

In collaboration with @Rachel Wright, author of the Jira Strategy Admin Workbook, we wrote an ebook on this topic "Battling Jira Custom Field Bloat".

To give you a idea of what is possible with forms in JSD, here is an example