When using next-gen projects in Jira Service Desk there´s a limit of 50 fields that can be added to the project across all request types. That´s very few.
Is there a way to unlock more fields, maybe with a plugin or something?
Otherwise, if I am correct this limit doesn´t exist for "old" projects. If it´s not possible how can I convert the next-gen projects back to old ones?
Welcome to Atlassian Community!
When using Jira Service Desk next-gen projects, the limit of fields in a project is 50 and it's not possible to increase it.
With that said, if you need more fields it will be necessary to use Classic projects. To migrate from a next-gen to classic, please follow the steps of the documentation below:
If you have any other questions regarding this matter, please let us know.
Hello @Guillermo Siller,
Thank you for reaching out to Community!
There is an open feature request suggesting to increase the number of custom fields in next-gen projects:
Please, click on vote and watch to receive updates about the feature.
@Pierre Kindler and @Angélica Luz we built the ProForma app to allow teams to build forms in JSD (or Software) without having to rely on custom fields. With ProForma forms you can have as many questions as you want, along with conditional logic (dynamic forms) and many validation options. All of the data is still stored in Jira (in entity properties), which is good from a security/data-manage perspective. There is also a free version ProForma Lite.
To give you a idea of what is possible with forms in JSD, here is an example
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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