whenever someone resolved a ticket for whatever reason the ticket then gets unassigned i tried to add a post function to the resolved status to auto-assign but it doesn't appear to be working
Are you saying you want to set to unassigned or you are trying to stop this from happening? Either way hopefully the following helps...
Two possibilities for the cause:
so something clearly is clearing the Assignee field after the fact. If you have a post function to set the Assignee on the transition you are in fact using then the clearing is happening after your PF executes overriding your action.
would you mind sharing the post function view for any transition into Done (or whatever status we are talking about here).
resolved was doing the same thing, so i tried to simplify it.
and i had it silently transition to resolved for reporting side of it but it still just kept unassigning it. But i do notice it will unassign it when it moves to resolve.
Did it when they would resolve tickets and once the ticket silently post transitions.
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