I need two thinks:
1. When a customer opnes a request, I want to receive an email. How can I get this?
2. If the customer adds a comment, I want to receive an email with modifications. How ca I get this?
On the other hand... How do my customer see all request he has opened?
These are all basic features of Jeera service desk. To receive a request created notification ensure that you are in a user role or group for the create notification. Similarly do the same for various issue updates: comments, transitions, etc. notification configuration is accessible to admins under project settings > notifications. The customer can view all of their request in the Portal.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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