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when a customer opens a request I want to receive a mail, can I get this?

I need two thinks:


1. When a customer opnes a request, I want to receive an email. How can I get this?

2. If the customer adds a comment, I want to receive an email with modifications. How ca I get this?


On the other hand... How do my customer see all request he has opened?


1 answer

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Jack Community Leader Jul 29, 2020

These are all basic features of Jeera service desk. To receive a request created notification ensure that you are in a user role or group for the create notification. Similarly do the same for various issue updates: comments, transitions, etc. notification configuration is accessible to admins under project settings > notifications. The customer can view all of their request in the Portal.

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