Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

when a customer opens a request I want to receive a mail, can I get this?

I need two thinks:

 

1. When a customer opnes a request, I want to receive an email. How can I get this?

2. If the customer adds a comment, I want to receive an email with modifications. How ca I get this?

 

On the other hand... How do my customer see all request he has opened?

 

1 answer

0 votes
Jack Community Leader Jul 29, 2020

These are all basic features of Jeera service desk. To receive a request created notification ensure that you are in a user role or group for the create notification. Similarly do the same for various issue updates: comments, transitions, etc. notification configuration is accessible to admins under project settings > notifications. The customer can view all of their request in the Portal.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

172 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you