I'm using Jira Service Desk, Next Gen Project and I cannot find how to edit or set the resolution status or field. I've tried editing the workflow and I have done and completed statuses, most of whic...
Hi, I am brand new here, I am responsible for SD activities and to adjust already made setup to current needs. Found out the project is still named DEMO. F.e. in project setting/summary/sche...
I have associated the "View Screen" with the state transition "Done". I set the property value to jira.issue.editable = false, but the Edit screen still displays? How do I get rid ...
I have 2 custom fields Actual Start and Actual finish. They want the Sprint value copied to the Actual Start field populated with the value of the Sprint field when issue is transitioned to Imp...
Hi, My need I want to set up automation that after 3 days in states (Awaiting customer or Awaiting Approval) to comment to customer that we need their response and we will resolve after 7 d...
Hi, I was wondering if there is a way to stop the SLA Time when the status is escalated, in the instance of outside parties having to fix an issue i.e hardware. So this doesn't affect ...
While creating the Gantt chart i can see few of my tasks are correctly mapped with my Epics but few are directly mapped with initiative wheras they should also come under epics.Iam unable to find the...
Hi all, I need help with an issue where i do not have any more idea. I cannot assign a user for a jira service desk ticket. The assignee field of "Ticekt No" could not be updated. User "na...
Hi Guys, I have a strange issue in a Jira Service Desk (Server) i have the field "Request Participant" but it "transforms" the name of people i put there into dots.... as like they are too l...
We are a small team, 3 agents which provides support and 6 customer users which should be able to register the incidents. Are these customer users also free for accessing the service desk tool?
Hi , We already use on the company service desk but for a specific service. Now we do some test to use it for our IT support. I have some question, we want that all users who creat...
...onnectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="f...
Realizing most of our service tickets can be resolved by executing data fix script in SSMS, I am looking for a way to automate the process. now my question is can i commit the SQL data fix scr...
I am new to service desk using cloud option. Would like to modify the login screen and have a registration option for non registered customers. Does could help desk support this optio...
i am using jira next gen version. i want to update the status under resolved on queues. i cant see the option of resolution to auto update the field in transition to "resolved". when i creat...
Hi Atlassian community. Is there any way to book meetings in a google calendar using Jira automation?
When this happens: A particular email address is sending a lot of email to JIRA Service Desk inbox in a short period of time. The advanced mail loop detector will block emails from specific email ad...
In a list (dropdown, checklist, multiple choice, etc), Can one option be "other" where that is actually a text enterable field available in the list itself? Right now - selecting "other" requires a ...
Hi! We have a license for 3 agents. They receive email notifications based on tickets. For email notifications, I added a Manager to Project settings\Notifications. Added his address as: ...
Buenos dias Tengo instalado postgre 12 y me dice que no es compatible Que deberia de hacer ? No quiero desinstalar esa version Gracias
I am working on a process to create a Jira issue in a backlog for a service request in JSD. I started looking at the create constrained issue process here - I began using https:...
We are trying to pull events where a user is deleted or given additional access but we cannot see who is making the changes. Is there a configuration that needs to happen?
Hello team, i have created a Project automation rule in JIRA service desk, when ever a comment is added in the customer portal the comment is seen in the ticket plus the cloned ticket. and when eve...
...ll our portal users access to so that they can create, view and comment on feature suggestions raised by themselves and others. We dont want the portal to be fully public as we will get spammed, so i...
Hi all While using the option automation of project. I would like to set certain specific deadlines for the same JIRA project as for example: 10/02 of every year 10/05 of every year 10/08&...
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