How can I close an issue using V3 rest api? I need to update status(Resolved), resolution code and comments. Please help me with complete payload structure.
Where in the tool can you configure the alerts sent from JSM into Ops Genie so the information is more relevant to your specific instance. (I want to change the description from Incident raised to wh...
I have enabled the change management feature. When creating a new change I can set Planned Start and Planned End date. Setting this date does not allow me to set a timezone for the time/date. As a re...
In our organization, we use get high severity tickets when some thing went wrong, during that time we have implemented emails/SMS but those features are much enough, so we are looking to give a call ...
Good afternoon! Can you please tell me how in Jira Service Management you can configure the visibility of comments for a task? Jira Service Management in our company is used by the IT department to ...
Anyone having similar issues? If i want to filter tickets by date range from say 19Nov2021 to 25Nov2021 the result would only show 19nov to 24nov, it would not show results for 25nov. it seems lik...
How can 35 subscriptions be completed? 50 is too much for us.
I want to create a Customer Portal that let the user book themselves on training.
I want to implement the portal only for external clients, what is the best practice to do this?
Liebe Community, ich bin Systemadmin in einem Unternehmen und möchte ein Ticketsystem für meine 300 Mitarbeiter*innen aufbauen. Aktuell scheitere ich daran den besten Weg für meine Anforderungen zu ...
Hi everyone, our support team is working with Jira Service Desk and our Development Team with Jira Software. The bug issues are dublikated from Jira Service desk to Jira Software (we also have...
My company is looking for a software service management customer support product. We use Jira on the development side, but want a solution where our customers can report any issues they have with the...
We have a script that is run when an Issue created. This takes the Organization value and updates a number of other fields, mainly Insight files to pull through more details about the organization. ...
Buenos días, estimados soy nuevo en JIRA y estoy configurando solicitudes, el problema seria que no estoy pudiendo agregar campos personalizados para la solicitud, en la configuración del proyecto e...
Hello, Can anyone give me any pointers on how to create rules that chase tickets? So I have setup a rule to run each evening at 9pm. Its looking for tickets that have sat in a particular st...
Hello ! I would like my tickets be assigned automatically to a specific user (or to the project Manager). Thank you !
Hello, is there a way of importing objects to JSM Insight Cloud with Rest API? Is there any documentation? I could not find any. THank you and best regards Kamoliddin
Hello we have recently integrated Insight into our JSM and use it to link our customers to tickets. The strange thing is that I can't select all 58 objects from one object type. For some of them it ...
We have 2 jira(software and service managment) I add users to service management and they cannot create new projects. error: You can't view templates to create a project Your admin gave you permis...
The problem is that we have multiple agents pulling issues from the same queue. When 2 users open an issue at roughly the same time and assign it to themselves (without refreshing the issue page afte...
Hi together, since some days I got a configuration problem with my jira account to get the mails sent to my connected mail account. It worked, but it seems the range of ip´s atlassian is using is m...
It would be appreciated could you please share the screen print of the automation rule where support resources /agent has not been updated the public comments towards customer for past 3 days. &n...
Is there a way to turn on and off an automation rule for a specific date period? Example: I have one called OOO and I turn it on when the agents are gone. However, I want to put in a sta...
I'm trying to add the "Log Work" to the "Assign" screen that pops up when I click the Assign Button when viewing an issue from my Board.
Hi all!! I was wondering if there is any chance to see in the portal announcement the url like myurl instead of https://myurl.com.ar/ Thanks in advance, Ro
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