Automation rule requested for No Public comments for past 3 days

[kotha Eswar rao]

It would be appreciated could you please share the screen print of the automation rule where support resources /agent has not been updated the public comments towards customer for past 3 days.

[Daniel Turczanski - __JQL Search Extensions]

Hi @kotha Eswar rao

You can install our app JQL Search Extensions and get the results with:

commentLastCreatedOnDate < -3d AND commentLastCreatedBy not in membersof(jsd-operators-staff) AND resolution is EMPTY

You can see more examles in the article here.

I hope this helps!
Daniel

[Walter Buggenhout]

Hi @kotha Eswar rao,

If you want to build an automation rule with a condition that's based on the last updated comment, you would need a JQL condition in your automation rule. As what you are trying to do is not natively support by Jira, you would also require a Marketplace app like Scriptrunner to enable more enhanced searching.

With that in place, you can search for comments like this:

lastCommentedDate <= -3d AND
lastCommentVisibleRole = 'Service Desk Customers'

 Hope this helps!

[kotha Eswar rao]

Hello @Walter Buggenhout 

Could you please share the cost for the Script runner Plugin 

Regards

Eshwar

[Walter Buggenhout]

Hi @kotha Eswar rao ,

Pricing information for marketplace apps (goes for Scriptrunner, but for apps in general) is publicly available in their Atlassian Marketplace listing. 

[kotha Eswar rao]

Hello @Walter Buggenhout 

Thank you for sharing the suggestions, we have installed the scrip runner in JIRA and I can see "Last commented date" field in jira system  and jQuery is not retrieving any results

Please could you please help us what is missing.

After installing the script runner we have tried the below Query and results are showing as Empty 

lastCommentedDate <= -3d AND
lastCommentVisibleRole = 'Service Desk Customers'

Regards

Eshwar