Hello we have recently integrated Insight into our JSM and use it to link our customers to tickets.
The strange thing is that I can't select all 58 objects from one object type. For some of them it shows me the error "Could not fetch Insight objects" although they are in the same list/object type as the others.
Does anyone know this problem?
Picture 1: Finds all 58 search results
Picture 2: But cant select some of them even if I just scroll down without searching it, it doest show up in the list.
The purpose of this post is to help people identify and resolve some of the most common problems that affect customer accounts in JSM projects. 1. Customers can't see their own requests in...
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