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Error message: Could not fetch Insight objects

Hello we have recently integrated Insight into our JSM and use it to link our customers to tickets.

The strange thing is that I can't select all 58 objects from one object type. For some of them it shows me the error "Could not fetch Insight objects" although they are in the same list/object type as the others.

Does anyone know this problem?


Picture 1: Finds all 58 search results

2021-11-25 10_56_07-.png

Picture 2: But cant select some of them even if I just scroll down without searching it, it doest show up in the list.


2 answers

1 accepted

5 votes
Answer accepted

This seems to be a bug. Please fix it, we would be very grateful!

Like Kevin Suter likes this

Can I please get an answer?

Following. we are also having this same error.



Following. Same. Is this being reported or tracked anywhere else?

Like Cristian Arroyo likes this

We're also experiencing this problem right now. Is there a solution yet?

I ran into this problem and after searching I realized that my search filtering in the custom field config was on an attribute field that I had removed from my asset objects.

HAH nice find, fixed me today. Thank you

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