Error message: Could not fetch Insight objects

[Cristian Arroyo]

Hello we have recently integrated Insight into our JSM and use it to link our customers to tickets.

The strange thing is that I can't select all 58 objects from one object type. For some of them it shows me the error "Could not fetch Insight objects" although they are in the same list/object type as the others.

Does anyone know this problem?

Picture 1: Finds all 58 search results

Picture 2: But cant select some of them even if I just scroll down without searching it, it doest show up in the list.

[Cristian Arroyo · Accepted solution]

This seems to be a bug. Please fix it, we would be very grateful!

[Cristian Arroyo]

@Leah Rivkin @Charlotte Nicolaou @Charlie Misonne @Mikael Sandberg @Hakan Bahadir 

[Cristian Arroyo]

Can I please get an answer?

[Guy Takaki]

Following. we are also having this same error.

[Dustin]

Following. Same. Is this being reported or tracked anywhere else?

[Soporte]

We're also experiencing this problem right now. Is there a solution yet?

[Michael FRANCK]

I ran into this problem and after searching I realized that my search filtering in the custom field config was on an attribute field that I had removed from my asset objects.

[Chris Cook]

HAH nice find, fixed me today. Thank you