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Error message: Could not fetch Insight objects

Hello we have recently integrated Insight into our JSM and use it to link our customers to tickets.

The strange thing is that I can't select all 58 objects from one object type. For some of them it shows me the error "Could not fetch Insight objects" although they are in the same list/object type as the others.

Does anyone know this problem?

 

Picture 1: Finds all 58 search results

2021-11-25 10_56_07-.png

Picture 2: But cant select some of them even if I just scroll down without searching it, it doest show up in the list.

Unbenannt.png

1 answer

1 accepted

4 votes
Answer accepted

This seems to be a bug. Please fix it, we would be very grateful!

Like Kevin Suter likes this

Can I please get an answer?

Following. we are also having this same error.

 

2022-07-07_10-32-30.png

Following. Same. Is this being reported or tracked anywhere else?

Like Cristian Arroyo likes this

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