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hide requests for a single project

Melanie Liguet May 14, 2024


I have a JSM portal on which I have several projects.

a project is hidden on the portal. This is voluntary, users must go through another portal developed internally for various reasons. but this "special" portal is indeed attached to a JSM project.

My concern is that when a user goes to "all my request" on the portal, he sees all the requests even those created from the "special" portal

Is there a way to hide requests for a single project?

I tried to replace the role "Service desk customers" with "service desk team" because they are collaborators, but the requests are still visible
any suggestions ?




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Asmath Basha S
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May 14, 2024

Hi @Melanie Liguet ,


  • You can able to restrict the Users from creating tickets on separate project.
  • In JSM project follow the below steps to achieve this :

=> Select the Project => Select Project settings => Select Customer Permissions => Select Customer Sharing => Then select (Customers can search for other customers within their organizations, or manually enter the email address of other customers within their project) and save

  • Then you can add the people whom you want to create the tickets in this project.
  • For other Users this project won't be visible in the JSM Portal.

Note : Make sure that you have Jira admin access to change these settings.



Asmath Basha

Melanie Liguet May 15, 2024

but this does not meet my needs.
I don't want to prevent users from sharing tickets with their organization.
I just want to prevent them from accessing the portal for this project. I modified the home layout the project is not available

on the other hand they see their requests in "all my request" I would like to hide a project from the "all my request" menu.

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