Hello Community! I'd like to set my email for requests (e.g. service@contoso.com) so that any replies from internal email addresses (e.g. charlie@contoso.com) are not registered as reply to ...
Hi ! I would like to create a automate rule which consist to pass the statut of a sub-task to Done when all the linked issues which are issues of others projects are all Done. The problem is I don'...
I have some users who have a very large screen (32", 4K resolution), and I have a validator that triggers a popup notification that warns the user to fill out some fields properly, but the popup noti...
Our requirement is to make the issues can be only seen by Administrator, Reporter and Assignee in a project, so we edited Issue Security Levels and it worked. However, we also want to make t...
Hi, In the Customer portal we have a field called "Customer Priority" where the customer sets their priority choice for the issue requested. When we receive the email notification for the new...
Hello, I have a requirements where I need to linked multiple email address to single Jira SM project. I had a look at the link below but it seems it is not working for me. h...
It 2 hours now since I am trying to connect to jira.Its not opening.My internet is working perfectly fine.
Email status failed and Signup is not currently available
I want to get report details for ITSM by jira api .
We are trying to implement SAML SSO so that our customers don't need to sign-in in the customer portal. I'm currently testing the setup of SAML in a free trial Jira Service Management I've created (h...
Does Jira Insight have solutions for Radio Frequency Identification (RFID)?
I have 2 Automation rules running: both are using the {{issue.key}} to insert the correspondent issue number in the body. One is in an email, one is in a comment. the rules are functioni...
Something is off here. I'm an admin and I'm able to see all requests across organizations in the customer portal. However, my colleague is also an admin and she cannot view them. I'm trying to figure...
I understand asset management is now part of the Jira 4.15 tool. I am looking for an account or sales rep to assist with reviewing the asset capabilities with me and discussing best practice im...
I would like to create a filter that is based off a text in the summary: FW: CSSP Here's the interesting part. If i use the search bar in the upper right of the Jira window, and enter tha...
Hi Is there a way to check if a notification to a customer user is out or not? Is there a outgoing mail history? BR Ivan
Hello, We are currently using the "Refined" application for our service management customer portal on the request view. Refined has a feature to add SLA timers on the server/ DC application bu...
Hi We use the Service Management in german. There's a lot of special characters like "&". In the E-Mail notification is & --> & Is there a way to format the e-mail that it...
Is it possible to create a JSM automation to, 1. Create a ticket on a set schedule 2. Set the request type of the ticket at creation I am trying to setup this behavior using the automation...
If I have a google groups, can I connect that to the custom email account? I am trying to connect a custom email so that people can email in their support issues utilizing a google groups we set up. ...
I'm trying to wrap my head around the permissions for the Jira Service Desk. My goal is to add my sales reps to service desk tickets as watchers. From what I can tell from the...
Hi admins. There is a small question. There is a problem with queue sorting. In the queue, I need to see all the tickets (queue A), but 1 user has a different queue (queue B), and in the sorting pro...
I've been using Jira Cloud for Sheets for several months. Today when I try and load the Add-On in extensions it just spins an spins, appears to be hung. After multiple attempts I did get a permission...
My company is creating an app that gathers quantitative performance metrics from Jira. Specifically, we want to recreate the epic report and epic burndown inside our application. Can anyo...
Hi Team, I have been using the below transition property to restrict any editing in my workflow after a particular transition is passed through. jira.issue.editable = false ...
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