Hello, Two days ago I noticed some unexpected behaviour in JSM. So sometimes in the Transition screen I can't see the editor and sometimes it just doesn't open for me (there is a spinner forever). I...
Today at Atlassian Presents: High-Velocity ITSM, we announced a host of new features to supercharge modern operations and support teams. Many of these capabilities are already live, with oth...
Hi, Once i approve the request SLA would be changed Waiting for System Owner Approval then Time to Second Level Approval need to trigger but in my case it is not working as expected. But once...
Hi, I chose the automation from the library which automatically assigns using balanced work. When I select "A user in a defined list", I can't add any users in a user list dropdown, which is disable...
We want to be able to communicate separately in an issue with an external service provider. The reason is that the messages end up directly in the issue and can be viewed by the team. However, the ...
Dear community, I'm looking for a clever tips / inspiration on how you have established/defined the specific teams in your JIRA environment (most preferably using ITIL methodology)? Landsca...
We use JSM Asset to manage our Assets (Laptops). It is possible to make a connection with Intune, to copy the name of the user of a laptop to JSM Asset?
what is the difference between application links and application tunnel. Will application tunnel support non-atlassian self hosted applications?
Hi Guys, I want to ask, I created the ticket which is attached to 2 documents in attachment. when I export a list of ticket to xlsx ( Excel file ), the Report not shown the attachment column (pictu...
Hey, Per the subject, I saw an Inventory Management template from a demo instance I used not too long ago, not looking in my instance there is no Inventory Management template. Is there a way to mi...
Hi, What are the main differences between Group Custom Field and Group Field in the Notifications. How the Notifications are going to trigger if i select Group Custom Field Value and Group Tha...
Hi, After creating the Incident How to put Assigned to Individual next to the Assigned to Group field.
Hello, I'm trying to create a new request type associated with a new issue type. A new issue type was created and I'm currently trying to create a new request type but when I come to select issue t...
Hi there, I have a Assets field on a form called Categories which pulls a category name from Assets. I have a referenced object of Queue to Categories so when a category is selected on the form, an...
When I add someone as an approver, they get this email with no information included. In order to find out more, they have to click the hyperlink to view the ticket. How can I include more inform...
Buenas tardes... Estoy diseñando un proyecto utilizando formularios y necesito que mediante una automatización quite el formulario ¿Es posible? Veo accione...
Hello! Issue1 - When sending out Teams messages using webhook, Jira is not able send the full description of the issue when using {{issue.description}} in message, just sending first 1 or 2 lines wh...
How can I have the tab to set a due date appear in my ticket when its being created? What are the configurations that I need to do in my board settings?
In a scenario where you have Jira Service Management if you want the users to have access (read only) to Confluence articles so they can see the solution to their problems and try to fix it by themse...
...bsp; temporaryAttachmentIds: [json.temporaryAttachments[0]], }, public: true, &n...
We would like to use Jira user groups as source for several approval steps in our workflows. It seems that you can only use custom fields as source or do I miss something.
How can I trigger an automation rule when an organization has been added to an issue? My issue stems from having multiple types of customers who need custom details & unique email notifications ...
Scenario: 1. I have field called Aprprovers (single-user) 2. I have group of peoples assigned to this field I'm receiving an issue. Can I, after issue was created, add reporter to be on appr...
I am trying to have a specific issue move to a separate queue once the status of the custom field I have set changes e.g. when we have a faulty piece of equipment, after testing is done I want the st...
While I have been implementing and maintaining Service Management projects for many years, I only recently ran into the following problem. I searched the Community and the Atlassian documentation for...
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