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Can't add a user to a user list in the balanced work assignee automation.

Cindy Kim December 8, 2022

Hi,

I chose the automation from the library which automatically assigns using balanced work. When I select "A user in a defined list", I can't add any users in a user list dropdown, which is disabled. 

How can I add users?

Automation_user list.png

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Tansu Akdeniz
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December 8, 2022

Hi @Cindy Kim 

Welcome to the community.

Can you please check the Assignable User permission from project settings -> permissions page? Can you select any person in automation who has an application license ? Is it a service or software project?

Cindy Kim December 8, 2022

Thanks! It worked out!

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