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How can I have the tab to set a due date appear in my ticket when its being created?
What are the configurations that I need to do in my board settings?
Hi @Aryeh Schwob welcome to the Atlassian Community!
Since you are talking about a Kanban Board but asked the question in Jira Service Management, there are several answers:
Jira Service Management
If a customer needs to fill out the due date during the creation of a support request in the portal, then you need to add the Due date field to the Request Form.
If a user needs to fill out the due date during the creation of an issue in a project, then you should add the Due date field to the Create Issue Screen used in the Screen Scheme of the Issue Screen Scheme.
If you need the Due date field to appear on a card of an agile board, then you need to add it via the Card layout of the Board setting, see: Customize cards