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Is there a way to apply an additional queries to queues

I am trying to have a specific issue move to a separate queue once the status of the custom field I have set changes e.g. when we have a faulty piece of equipment, after testing is done I want the status to change to faulty then it move from the ticket holder's queue to the 'repairs' queue without there being a duplicate ticket in the ticket holders queue. 

They already have something like this setup, however I can't figure out a way to do a separate query in under the one they already have without having to remove the one that already exists.

Is there something I can do?

3 answers

0 votes

So you don't want the issues with a status of "Faulty" to show up under the assignee's "Assigned to me" queue (or whatever their current queue is called)?

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John Funk Community Leader Dec 07, 2022

Hi Tiffany - No, you can’t have queues nested inside of queues. But you can have multiple queues.

0 votes
Mark Segall Community Leader Dec 07, 2022

Hi @Tiffany Morlese and welcome to the community!

Queues are basically just a filter.  So 1 Queue = 1 Filter.  Perhaps you can share the existing JQL and we can help you with what would need to be modified to support the desired change.

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