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How can I have more information included in the approval email?

When I add someone as an approver, they get this email with no information included. In order to find out more, they have to click the hyperlink to view the ticket.

2022-12-07 15_52_37-WDADesktopService.png

How can I include more information about the ticket to that notification email? Is it possible to attach selected portions of the ticket to that email like the description or title?

3 answers

1 accepted

2 votes
Answer accepted

@Landon Tran ,

You can add more information in this notification such as Description or Summary.

To do this, do the following:
Go to Project Settings > Customer Notifications > You will see an "Approval Required" notification, click to edit it.

Then you will see the notification template, you can customize the text and click on "Insert Variable" to have a list of predefined values that can be associated with this notification.

Screenshot_78.png

See more: https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/

Regards,

Fernando | Atlassian Consultant - OAT Solutions

Also if you want a UI to design your emails and more control over who gets what kind of email when, you can check out our app Notification Assistant for Jira

1 vote
Brant Schroeder Community Leader Dec 07, 2022

@Landon Tran You can make changes to the customer notifications so the individual receives additional information in the email.  

You will have the ability to add the following:

approvers.PNG

You can learn more about customer notifications here: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/ 

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