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Once i approve the request SLA would be changed Waiting for System Owner Approval

Hi,

Once i approve the request SLA would be changed Waiting for System Owner Approval then Time to Second Level Approval  need to trigger but in my case it is not working as expected.

But once i close the ticket then i can see all the SLA's are attached to the ticket.

Please find the attached screenshots for your reference.

3.PNG

 

 

Now the status is Waiting for System Owner Approval at this point SLA is

Time to Second Level Approval has to Trigger but it will not triggering.

 

4.PNG

 

Once it is Approved then

 

5.PNG

 

6.PNG

 

Please find the First Approval and Second Approval SLA configurations below.

7.PNG8.PNG

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