Formatting incoming emails to JSM

[lisa_jackson]

Hi,

We have an issue of formatting incoming emails to JSM tickets? When emails come into a ticket it is creating a very tall thin column of text which is difficult to read/unattractive. I am being asked to improve the formatting but I don't know how to change it or if thats possible

It looks like the text is being placed within a thin column in a grid/table. Is there a way to widen/remove the column? Any idea why it is being formatted in this way?

In email settings we have "Enable HTML email parsing" and "Use default detection to hide signatures" enabled. 

Any help would be appreciated.

[Mark Higgins]

Hi @lisa_jackson 

That is weird, but I guess you already knew that.

Is it just one project, where this is happening? 

If you to to the logs of the email address, look at view logs and then raw email, are you able to see what the email looked like when it arrived?

Mark