How to close a ticket when another ticket comes in?

[dweeks]

Good Morning,

we have automated alerts for VMs that come into Jira for tracking purposes. when the VM shuts down it generates an issue with the summary of 

"Azure: Activated Severity: 1 VM Availability Status - Offline"

when it comes back online it generates an issue with the summary of 

"Fired:Sev3 Azure Monitor Alert VM Availability"

what i would like to happen is when the issue is generated for it coming back online, it will close out both the offline and online issues.

optionally i would like it to notify me if the online one doesnt come in.

i have attempted following this article: 

Solved: Automation - Close tickets based on new and existi...

it is very similar to what i want to do but i was unable to get it to work. i dont understand JQL or how to adapt what they did to what i wanted to do. it appears to be an older version of jira since a few of the options mentioned didnt match what i had in my automation options. it could also be that i am inept. any assistance would be greatly appreciated.

[Christopher Yen]

Hi @dweeks ,

Welcome to the community!

I think an automation like below might work for you,

Trigger:

• When an issue is created

• Condition: Summary contains "Fired:Sev3 Azure Monitor Alert VM Availability"

Use "Branch rule / related issues" → "JQL"

summary ~ "Azure: Activated Severity: 1 VM Availability Status - Offline" 
AND status NOT IN (Closed, Resolved)

 You can replace "Resolved" with whichever your resolved/done status is in the workflow

Then add an action to Transition the current issue to your resolved/done/closed status

For the notification of not coming online you may be able to use a scheduled rule that runs every 30 minutes searching for this JQL and if it matches send you a notification/email

summary ~ "Azure: Activated Severity: 1 VM Availability Status - Offline"
AND status NOT IN (Closed, Resolved) AND created <= -30m

[dweeks]

Awesome thanks! it looks like that works!