Hello
I want to switch from Zendesk to Jira, for managing customer requests and sending support emails to my customers. For example: I send a ticket with several people in copy, at a glance on my tickets, I want to know if there is a response, and when I respond I want this response to be sent to all the people who were in copy. I also want to use macros for the most frequent message types.
How to configure JIRA to work like Zendesk
