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Hi all,
I would appreciate any help with the following:
I'm seeking to create a project automation rule where, upon the closure of an incident, a problem ticket is created but only where the value of a custom field within the Incident is unique. I can't find an options which allows JIRA to search custom fields of existing tickets. Is this possible?
Many thanks.
Ben
Hi @Ben W
I would add a lookupIssues JQL search for that field: customfield = yourvalue
If the {{lookupIssues.size}} is equal to 0 then create the ticket.
Hope that helps!
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