JIRA Automation - only create a new issue where custom field in trigger issue is a unique value

[Ben W]

Hi all,

I would appreciate any help with the following:

I'm seeking to create a project automation rule where, upon the closure of an incident, a problem ticket is created but only where the value of a custom field within the Incident is unique. I can't find an options which allows JIRA to search custom fields of existing tickets. Is this possible?

Many thanks.

Ben

[Alex Koxaras -Relational-]

Hi @Ben W 

I would add a lookupIssues JQL search for that field: customfield = yourvalue

If the {{lookupIssues.size}} is equal to 0 then create the ticket.

Hope that helps!