Scope: (Jira Cloud) Service Desk projects
how do you deal with organising your screens for multiple request types at best ?
In general there are at least 2 options:
when you need to add a field for all issue type option 1 might be the best option.
However e.g. if you need to add Customfield - multi-line text field only to one request type it will be shown at all others as well (if you don´t go through all request type and hide the appropriate field)
For customisations the 2nd option might be better.
Is there any best practice ? This comes again in my mind as I am setting up a new project again and facing exactly this issue again
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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