I would like to know or if you can help to provide the instructions/links on how to setup a change management process in Jira Cloud Many thanks in advance Thanks
HI We use next-gen projects and are receiving the below message. What does this mean? Is there a limit to number of email notifications using the Free version? Email notifi...
Hey everyone, Forgive the long question. I'm working on Groovy script to set the value of a custom field (Incident or Request) based on the choice in a different custom field(s). This is a first at...
On the right side of the issue, in SLA display, times are interrupted/ started one hour before the time set in the calendar. The system default time and calendar times are the same (-3: 00). What may...
Whenever I edit any calendar information (time, holiday, etc.) all holiday dates are decreased by one day.
I created a custom field "Date Time Picker" and assigns it a date on my service desk project. I need that when it arrives on that date the ticket status will change to another status. how can I do th...
Is it possible to use the Automation feature in Jira Service Desk to automate a transition of the workflow status from a Classic Jira Service Desk to a Next-gen Jira Software project? For example: ...
Good Afternoon, Happy New Year! I'm looking to set up some automation rules within Jira Service to ONLY notify certain users of ticket raised when they occur after 5:30pm Monday to Friday, be...
I'd like a daily/weekly automated email of summarized information/tables/pie-charts as you would find on a Dashboard gadget.
I am looking at reporting more on we as a company preform using Jira support desk and if there is any way we can report on this within the system. The fields we are looking at are: vo...
What can I do for solving this problem ?? Any advise ?? I was opened a ticket with Pivot company and they said that the problem form Atlassian side. Note: I am trying to generate report for a...
Hi We have a project name call ABC in Jira Service desk and configured email notificatios with IMAP but emails are in error queue and got the error as follows nested exception i...
Since the updated JIRA Service Desk issue view the attachments section has gone. It used to have a "Download all attachments" button. Where has this button gone? I don't want to have to manually go...
Hello, One of our members previously had a Jira license assigned to them, which was revoked to be given to a different member of staff. The issue is that now the original owner of the license ...
In a project how to change administrator user to agent...,
Is it possible to automatically add participants to tickets? We have people who look after certain customers so ideally we'd be able to set up some automation that would add 'Person A' as a particip...
Hello, I would like to know if it's possible to use another project's request type for some projects. i don't want to waste time writing the same sentences each time I create a new project. ...
Hi there, We are using our servicedesk for a few weeks now. We implemented a custom field 'starting date' for issues to be worked on later. I can imagine someone forgetting about that date and there...
Does anyone have success with managing atlassian servicedesk using Puppet? The https://forge.puppet.com/puppet/jira module seems only to support tarballs. Is atlassian servicedesk available as ...
Hi Guys, I want design email template for our department now, but I have a one question. Email template is use this code now and it connect to project #set ($commentActionBody="#parse('tem...
Hi everyone, I have just added Jira Service Desk free for 1-3 agents to our company Jira Core (We have just 2 people who will be working as support/agents.) When attempting to add second agent, I a...
Hi community! With help of ScriptRunner I created custom filed(Text Field multi-line) that shows the user properties of the issue reporter import com.atlassian.crowd.embedded.api.User import com.a...
Hello. I would like create such scheme. I have few persons in Service Desk Team. All work perfect, they receive notifications and etc. , but also I have few managers, who should only watch at case, w...
Hello Team, im having a issue while im adding a workflow to project scheme. It’s a newly created project it has only 2 tickets and Please refer the screenshot that I’m attaching. anyone aware...
The certificate on our Cent-OS Service Desk server expired recently and broke authentication to Active Directory. We ended up turning off the SSL option since we couldn't figure out how to get it upd...
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