Hello. I would like create such scheme. I have few persons in Service Desk Team. All work perfect, they receive notifications and etc. , but also I have few managers, who should only watch at case, without working with case or staff. I would like they receive notifications about new case and close case only. I added their emails in notifications scheme, but they didn't receive notifications, than I gave them license and assigned tempo project manager role - nothing change. And if only I add them in Service Desk Team they will be receive notifications. Can you explain me, how I should make my scheme and can I do this without licenses for managers (watchers role). Thanks
hi @Ivan
This solution doesn't require your managers to be licenced Jira Service Desk users. ;-)
Ask your Jira administrator to install a free plugin called: Automation for Jira - Cloud Lite (link) and once installed create two rules.
First Rule based on Issue Created.
Second Rule based on Issue.
The above is a very easy solution.
-Mike
Perfect! Thank you!!! It's working. And where I can find guides about keys, such as {{issue.key}}? I explain. I want to notify for example my head of HR only about new employees, and know that now she receive notifications from all topic ( from hardware to access request).
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Hi @Ivan
You can start here : https://docs.automationforjira.com/using-issue-fields/use-smart-values.html and there is a ton of information on their pages.
Also when you create some rules, look to the bottom of most pages, there is normally a more options link.
Some other useful guides:
You can use a number of issue fields in your text:
For example, the text on the left would produce the result on the right:
Text
Hi {{creator.displayName}}, this issue has description '{{issue.fields.description}}'!
Result
Hi Fred Flintstone, this issue has description 'Sample issue description'!
-Mike
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