Problem transition itens on schedule date

[gustavotelles]

I created a custom field "Date Time Picker" and assigns it a date on my service desk project. I need that when it arrives on that date the ticket status will change to another status. how can I do this?

[Angélica Luz]

Hello Gustavo,

Welcome to Atlassian Community!

Checking the details you provided, I’m afraid this won’t be possible at the moment.

The date will be fixed, so we can’t create an automation based on a fixed date for it to run and change the status of a ticket.

The only way for a status to be automatically changed is by using automation, that’s why I mentioned that.

An option is to use an SLA, but in this case, it will be based on hours and not a specific date.

There is a feature that if we had on Jira, it would help you achieve this that is to use SLA based on dates. 

• Negotiated Dates capability - calculate SLA times based on dates on issue

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica