Is it possible to use the Automation feature in Jira Service Desk to automate a transition of the workflow status from a Classic Jira Service Desk to a Next-gen Jira Software project?
For example:
Is Point 3 and 4 possible? I understand this is doable in a Classic Jira Service Desk to Classic Jira Software project, but not sure if it can be from a Classic to Next-gen transition.
Both are on Cloud, just to note.
Hi @Kyle Yeo
I am not sure how one goes about it in the default automation area of Jira Service Desk, I think that is too many steps for it to handle, but it is definitely possible using the free plugin Automation Lite for Jira - See link here.
I was able to successfully to do with the following rules.
Steps:
When: Issue Transitioned FROM Waiting for Support to In Progress.
Then: Create a new request (LEAD, TASK, Match the issue type as the original request) in Next-Gen project (one specifies the Next-Gen Project).
And: Transition the issue to (Copy from Trigger issue).
-Mike
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