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Reporting - gathering additional information

Ann Marie Guinan
Ann Marie Guinan January 6, 2020

I am looking at reporting more on we as a company preform using Jira support desk and if there is any way we can report on this within the system. 

 

The fields we are looking at are:

volumes

activity type

average handling time

contact concurrency

contact routes

 

Is this possible with the reporting element in Jira support desk, At the moment I cannot see how to make additional reports other than what is there at the moment.

 

Thanks :) 

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Boyan Angelov
Boyan Angelov
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January 6, 2020

Hello,

Do you need these fields visible in the Requests view in the Customer portal of Jira Service Desk?

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