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Jira Service Management
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Hi, So we have an automation that looks at the last comment and if it contains '-public' then it changes that comment to public facing (For context this lets the escalated teams work on their c...
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Good morning, a colleague is experiencing connection problems with Jira after activating two-factor authentication. Can someone tell me a support email or phone number that I can call for help?
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Hi everybody, we are trying to use Jira edge connector (JEC) to establish a communication between our Cloud Jira and on-prem tool. Unfortunately I cannot seem to make it work, so I guess I am missi...
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Hi, My portal name is 'Human Resources Management Department' but this name doesn't display in full on the help center page, is there anything I can do to make the full name visible?
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Hello Everyone , I'm panning to take ITSM with Jira Service management foundation certification. Already I have tried but I couldn't not able to clear the examination. The learning path for t...
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I have a Asset referenced custom field which displays values in dropdown as per the values selected in the Parent custom field. Is there a way we can make the reference field to display all the value...
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Hello everyone, I want to build an automation using Jira automation. My goal is to send a reminder email to the approver(s) at 14.00 after 1 business day and at 10.00 after 2 business days w...
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I made my first post here: https://community.atlassian.com/t5/Jira-Service-Management/How-to-add-collaborators-not-agent-to-JSM/qaq-p/2908232 And for some reasons all the answers were flagged...
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Hi Team, I have an automation setup which captures the field values based on the {{issue.properties."proforma.forms.i1".state.answers.AAA.date}} >> (https://community.atlassian.com/t5/Jira-Se...
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I created a backup of my project in Jira on 01/07/2025 However, after checking the file, I noticed that only one issue was logged, while the project actually had 100 issues. Also, all...
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Has anyone encountered an issue while adding slack to Jira . Automations > Chat.
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Hi Community, I'm struggling with a basic custom field set value automation in JSM. Trigger: Issue updated Issue fields condition: Reporter equals email@domain.com Then Edit issue: sel...
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Hi While recently cleaning up some project settings in a Service project, we noticed under Customers it was listing an Organisation called "Deleted". It contained a list of customers from ou...
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Dear Experts, We now have the Jira Service Management data-center version installed, we have around 250 agents and around 20 Organizations created in the system, some of the teams within IT are aski...
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Buenas tardes. Por favor podrían guiarme tengo mis productos de atlassian a través de mi licencia Standard. Al momento el número de automatizaciones que son 5000 me resultan útiles pero para este nue...
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In our JSM project, each issue/ticket is associated with an external Organization. We have created dozens of custom Organization fields. How can we create a query like: List all tickets ...
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I have an existing software project setup in Jira service management with just a board. I need to configure it to have swim-lanes but when I go into board settings to configure it I don't see any opt...
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I have 3 user clients of the same organization, i need every user can see all the tickets created but himself and the other 2 users of the organization, how can i configure this? Thanks
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We currently have two sites. Thinking of deleting one and recreating the data in the other since its only a small amount of data on one product. Our other site has much more on Confluence and in Jira...
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Vocês realizam treinamentos ou conseguem responder as dúvidas que eu tiver ao implementar o 'Agente Virtual' na minha empresa?
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Objective: I'm working on an automation setup in Jira to dynamically create a specific number of Child issues linked to an Epic. The desired number of issues to be created is defined by a custom fie...
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Hi we'd like to have full email address displayed in the fields Reporter and Request Participants. is there a way to do that? as of now we only see the part before the @ sign. for we've added ...
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In our environment, our technicians typically manually create tickets from JSM alerts coming from various sources. Tickets can be successfully created this way but I would like the Reporter to receiv...
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Hi Team, Good day. I need your help to integrate our 3rd party Knowledge base into our Jira service management project. Please let me know what more information need for this . &n...
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I am managing a Jira project for Customer Support to submit new items to be created by Engineering. A single request is entered per customer Purchase Order. However, I would like to include a form to...
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