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Jira Service Management
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ello Everyone, As a customer, I would like to access only the topics and portal that pertain to my account. While using the service portal, I've noticed that I can see other topics, but I cannot acc...
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Hello, I created a Service project, the issues are created through a service request but I require to create subtasks for those service requests. Is it possible?
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The people that submitted the Jira request in the portal can not see their request because they are not added automatically to the project with the role service desk customer, is there a way to do th...
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I have a filter with a JQL query that brings information such as execution date, creation date, project and some other information. I created a Python module to execute a request in the API to execu...
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If I look at the Object Graph view of an Object, under the Linked Issue tab, all the Resolved Issues are missing. Only the Open Issues are shown. Then, when looking at an Object directly in Asse...
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Hi, I need your assistance with accesing the company's new platform. Despite entering my corporate email address during the process, I have been unable to access the platform. Unfortuna...
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Hello, For some days, I have been trying to understand how one approaches recurring tasks for JIRA cloud. By reading through the questions in the community I have seen the following suggestions: ...
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Hola! Tengo un proyecto de asistencia en Jira Service Management y me gustaría implementar condiciones en los campos. Es decir, tengo un campo A con varias opciones, y dependiendo del valor selecci...
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Recently started getting an error in our Automation audit logs while Editing an issue, for which I cannot see how to resolve. My system preferences are in English, but funny enough the error...
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Hi Team , Source , location , FCR & Configuration item these are the four columns we have in jira can be marked mandatory so that no one as an assignee can close the ticket? Pro...
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Hi all I'm trying to create an automation that, when a ticket transitions to a specific state, users have to fill in a mandatory text field that allows them to attach files. When transiting, this a...
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Our Jira Cloud instance is extremely slow today. At first, I thought it was just affecting me, but several users have since reached out expressing similar issues. Page loads are takin...
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Since today the right panel of editing/viewing an issue is very wide. I can adjust it per issue, but I can't find where I can fix the width. Does anyone know if this is possible and where I can find ...
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Hello! I've got a question regarding Jira Asset Management, without our ITSM. We use the asset management for several things, including recording employees, departments, etc. I have an automation th...
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JIRA API for Adding Comments Errors -> Issue does not exist or you do not have permission to see it.
...he error: Issue does not exist or you do not have permission to see it. I'm doing a post: {{baseUrl}}/rest/api/3/issue/10015/comment/ { "public":true, "body": { &n...
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Hi! We have one JSM Project for multiple customers, designated by domain. One of our customers is requesting more access to their issues and we have tried multiple extensions that don't suppor...
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Evaluating JSM so just getting the hang of it. If I create either a service request or incident, these are readily accessible from the left side menu for "Incidents" and "Service requests". However...
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Hello everyone! Im trying to automate a Custom Field in JSM from a Microsoft List. In the list we have 150+ locations which I want to be able to select in the Custom field. I have set up a Po...
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I set up a new email domain on my JIRA Administration portal. It is a week since I created the domain and until now my domain name has not been verified. How do I set up a new email domain for my te...
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Dear All, I have JSM project in which i added a customer under some organization. Customer account was running good but sometimes without any mistake from user, we got a window in which user see a m...
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「ステータスの平均時間」とは、ダッシュボードを作成するときに追加できるガジェットのひとつです。 全ての課題を検索するとき、「その他＋」をクリックして出てくる選択肢の中に、 「ステータスの平均時間」に相当する項目はありますでしょうか？ 宜しくお願いします。
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Dear team , our URL https://nbc-payments.atlassian.net/ with admin rnimol@nbc.org.com is old email that our organization have deleted. How can I solve this problem to renew our pr...
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Good Day, I am accessing form smartvalues within a Jira automation. The following is returning the value within brackets: {{issue.forms.df605c93-8f76-4b3f-8140-c6205d105cc2.S2Agy1.label}} Returns [...
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How do I retrieve just the organisation name in Automation - rather than ServiceDeskOrganizationBean
Using Automation in JSM, I am sending an email notification, using the following to include the reporter's name and organisation: From: {{issue.reporter.displayName}} at {{issue.customfield_10002...
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Hi Everyone, We're interested in applying machine learning techniques to classify and route tickets automatically in Jira Service Management. Has anyone experimented with ML models f...
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