Can the help center have a public knowledge base and private requests?

Josh James
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February 7, 2025

I want anyone on the internet to be able to search my knowledge base, but I only want paying customers to be able to submit requests. 

My knowledge base is set up for anyone to access, and when it is attached to an open portal it is searchable.

But that same knowledge base attached to a portal that requires login doesn't return articles in the search. Am I missing soemthing?

I don't want to have an empty portal with no requests and a separate portal for requests.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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