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How do we disable the automatic adding of users to group "service-desk-agents"?

Maksym Korzenko
Maksym Korzenko
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February 7, 2025

 

Hi everyone. We have integrated Jira Claud and Slack. When the user publishes the link for "customer request" in the Slack channel, other users can see Personal Jira notifications: Hi @User, you need access to Jira Service Management to view and respond to this ticket. Join Jira Service Management now to get instant access. Get instant access If the user clicks the button "Get instant access" he gets into the group "service-desk-agents". Extra users in this group cause additional financial costs. How do we disable the automatic adding of users to this group? image (2).png

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Jack Brickey
Jack Brickey
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February 7, 2025

It may be that the domain has been approved such that anyone in you domain gets access without the need for approval. Can you check that? I have not experienced that message before personally. 

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Maksym Korzenko
Maksym Korzenko
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February 7, 2025

How can I check that? Where can I see that?

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Jack Brickey
Jack Brickey
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February 7, 2025

I can't access the site to check this but here is an article that might help enable-automatic-accounts-creation-through-email-requests . In there you will find info on approved domains.

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