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Inheritance of SLAs on subtasks

Cédric Daemen
Cédric Daemen
Contributor
February 7, 2025

Hello All,

I would like to know if it's possible to inherite SLA from a task to a subtask and not having the subtask to have his own SLA starting from 0?

I did not find any add-on yet doing this....

 

 

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Jack Brickey
Jack Brickey
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February 7, 2025

Hi @Cédric Daemen , interesting question unfortunately there is no way to do that.  Why does the parent SLA not fulfill your requirements and simply leave SLAs off of subtasks?

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Cédric Daemen
Cédric Daemen
Contributor
February 11, 2025

Hello Jack

Thanks for answering.

This is the way my client is working he needs to have the same SLA inherite from the parent.

I advice him to use "linked" ticket instead of subtask and it kinda works.

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Jack Brickey
Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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February 11, 2025

Understand. I think the challenge here is in how to get the client to adjust their process.

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