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Jira Service Management
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How to import CSV on JSM ASSET with multiple object on one Attributes itried my csvfile but stil not workng expected result is in last Sreenshot attached
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Hi We're going down the path of setting up Services in our JSM project. I'm trying to find a start to finish document of the recommended way to set this up from start to finish - starting with creat...
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I would like a visual indication on my dashboard that our customers have replied to our ticket. I cannot find the "Comment Status" option in my JSM column settings. That option is not available. Has...
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I've an automation that create un object of type Employee in Asset Manager when an issue moves in Approved status. I need to have the issue linked inside Linked issues of the objects. How can ...
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I need to create an Automation that sends an email referencing an Assets objects custom field. I can find my field in the Smart Values library and add the Smart Value to the Automation but when...
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Hello, I'm trying to set up the simple/basic component lead assignment in a servicedesk project in Jira. First I tried with automations (as chatgpt made me believe this would work) but it didn't a...
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Hey all, I see that there are templates available for my Jira Service Management knowledge base, but for the life of me I can't seem to find out where or how to create new templates. Any guidance wou...
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Hello - I'm about to enter a state contract that states I cannot use offshore resources isn handling data. I use service desk to handle help desk tickets. Do offshore resources have access to my serv...
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We are running into an issue in the last 60 days where we are running over our Automation limit for JSM projects only. However we only have two projects that JSM projects. My questions a...
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Hello, I've a jira service management project and I want to add an automation so when a comment is added in a ticket, that comment will be copy to the linked issues (those issues are in a different p...
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Hello, we are running the following environment: Jira Datacenter 9.12.16 & Jira Service Management Datacenter 5.12.16 In this environment we use an Asset-Object-Scheme in which...
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We are trying to integrate the Jira system with our dot net application to have some realtime updates happening whenever there is a issue update. The WebHook URL looks to be working fine fro...
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Hi Community My company is not authorized partner of Atlassian, but we specialize in JSM, and I want to bundle JSM license as part of our solution. My question are: 1. Can we apply JSM license on b...
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Hi, The customer has several accounts (emails) in the project. In the project settings Access/People and access I removed unnecessary e-mails. However, when entering values in the Reporter and Req...
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Hi everyone, I’m looking to connect Microsoft Fabric OneLake to our Jira instance, which is hosted on a aws data center (not cloud), to create the basis for crossed applicattion poewrbi reports. I w...
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Set up SAML in Entra. Followed MS guide to the point! Enabled SSO (enforced, stupidly) in Jira. The SAML fails. Now I'm locked out completely and no way of raising a ticket to Atlassian.&nbs...
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Beside servers i also want to discover assets for our network devices including network switches, routers, firewalls How can i do this in Asset Discovery?
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Hello there, Is it possible to filter Jira into this result: "Tickets commented by currentuser in the last 14 days" I just found this one: "commentedBy = currentUser() AND updated &...
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Looking for addon that automatically tracks time spent with a ticket open in browser, lets say I get a ticket assigned, I have it open in my browser while im researching it, I want to populate the de...
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How to import CSV on JSM ASSET with multiple Asset on one Attributes linked to asset also Like on the photo below but on CSV format :
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Hello, What would be some simple workflow and settings to get request approval for manager? I have created a request, added a form with fields: Name - name of employee that is requesting vacatio...
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Define mandatory fields at ticket creation but not be mandatory for customer/external in issue creat
Agents forget to fill in data To avoid this I would like to define mandatory fields for one specific project Acutally we do this with validators in the transition, but this is the step after creati...
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what are all the schemas called System Schemas. will scan information considered as a System Schema ? Thanks & Regards, Jeya
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The users who created the issue are not able to update the details and mainly not having the option to add watchers which they were able to do before? This issue persists for more than a week now ev...
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Hi, I noticed that in my JIRA project, completed issues are not displaying as strikethrough text on the board or in issue lists. From my understanding, issues marked as "Done" should appear with a s...
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