I have 2 knowledge bases linked to my service desk for 2 distinct products and wanted to filter the article suggestions based on the request form. In each knowledge base every article has a label spe...
Hi, I have jira service management (cloud) free and All weas working fine. However I changed my custom email to enable mfa, the disconnected and reconnected but now i am not getting any incomin...
Greetings, Community! Our company has taken the first steps to use Jira Service Management as our primary tool for internal and external ticketing. In our line of work it is extremely important to ...
Hello all! I am curious to see how any Atlassian Admins organize JSM to run their Admin tasks? For me, here are a few tasks my JSM project handles: User On/offboarding Project additions/Modificat...
Hi Team, Need your inputs how to integrate Zabbix and Jira cloud. Reason :: Events of Zabbix should create tickets in Jira Thanks
Hi Community, Is there possible features that jira able to have daily email notifications for example like approval request email ?
Hello everyone, I faced with issue about approval step. When ticket step go on to approval step need to choose relevant employee and I am as administrator on jira can choose approval employee on th...
Hi, Can you please help I need a reporting system for our locally hosted opennms enviroment i want when nodes report faults to give a notification via jira and in turn jira reports to us. &...
We want to edit or update a custom field when issue linked is created. I try this function or scheme but it always delete the previous values into the field. what are we doing wrong please?
Hi everyone, I would like to inform that we have enhanced the "Clone Issue" action component in A4J (automation in Jira Software and Jira Service Management) to allow users to select the “Attachmen...
I would like to implement the IT Inventory. Please share the process guideline. Thanks.
...ssociated with an Organization. I assume that is because we have a public portal that anyone can create a ticket in. The problem I see, though, is that a user might exist as a random user not associated w...
I am looking to input the Service Management tool into my teams jira software. I was just wondering how other people have found it when reporting on SLAs, how useful has it been for your scope of wor...
Hi To explain the ominous thread name, we are yet to launch our first JSM but already the company security has hit us with the ban hammer. We really did hope we could provide Confluence links in t...
someone continues to send me requests via email and doesn’t have Jira. It would save a lot of time if I could forward that email to Jira and have it create a ticket that I could later assign to someo...
Hi community! I need your advise... I want to create in my Jira instance a ITSM company-managed project. I have JSM in my instance, but I just find an "IT service management (essentials)" w...
Hi All, I am a PM in Jira Service Management team. I want to understand how you use the 'Affected services' feature in JSM. Are these services predominantly internal services or are some of thes...
Hello, I have struggle with smart field expression. My requirement is: I want auto execute all every created issue but i found only manual picker. Or have any trigger?
Hi All, I was wondering if the HTML emailed notification that comes to the configured email address if any actions are performed by the agents side over a support ticket can be modified or not ! Th...
Hi All, I have set up a very simple automation rule for a project to which I am the project lead of, as a kind "Initial Acknowledgement" to the support tickets raised . The rule is working ab...
Hi, We have one parent issuetype ex: Task When created Task then automatically should create 5 subtasks with 2 deferent summaries. (We wrote scriptrunner code to auto create 5 subtasks ) all subta...
Hi! I'm Jaime Capitel and I'm part of the marketing team at resolution, a Gold Marketplace Partner. I'm currently involved in a project to better understand how Jira Service Management is used to d...
Hi All, I have a colleague of mine who recently signed up to Atlassian to use a service management project in the cloud JIRA to deal with the support tickets. This seems to be a bit wei...
Hi All, For few users who does not have the application access and are just added as the customers in the Service desk project , when they create issues from portal screen then in JIRA in the corres...
TLDR: Closed vs. Canceled and Resolved is confusing. Trying to learn why it exists and how to use it appropriately. Detail: I'm new to Jira service management. My old ticket system had th...
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